nombre comercial

Memora

razón social

Memora Servicios Funerarios SLU

email

ferrazquin@memora.es

web

www.memora.es

teléfono

933201680

dirección

C/ Sancho de Avila nº2

código postal

8018

ciudad

Barcelona

pais

España

Trabajadores:

mas de 1000

Información de la empresa

Grupo Mémora is leader in the funeral industry in the Iberian peninsula, is an active member of various associations and confederations as FIAT-IFTA Panasef, CEOE, Order of golden rule...
Mémora Group’s mission is to manage the funeral service comprehensively, from the moment of death to completion of the last contracted procedure, treating the families professionally and honestly. To offer a funeral service that includes national and international shipping and management of funeral homes and cemeteries, as well as more human aspects such as grief support and advice throughout all stages of the grieving process.

Quality and continuous improvement in all proceedings, professional ethics in our relationships with customers, and meeting their needs and expectations are fundamental pillars in the company’s activity, along with strict compliance with current regulations and the image of a leading, consolidated and solvent business group.

Mémora aims to maintain and strengthen its leadership position in the sector -in terms of both market share and service quality and innovation- and to internationalise the company, by offering an integrated service in Spain and anywhere else in the world with effective and efficient operations, as a benchmark group in the provision of funeral services.

VALUES
RESPECT
The death of a loved one is always a harsh blow for family members and friends and, with this in mind, we have on hand the best professionals to provide the family with a serene farewell and to support them at this difficult time, while at the same time respecting the will of the deceased, their beliefs, their idiosyncrasies and their desires. We all deserve a dignified farewell.

TRUST
We are absolutely dedicated, as are the people who form part of the company: offering a 24-hour service 365 days of the year. The staff work responsibly and with a clear commitment towards our customers, with whom they maintain a relationship based on trust.
Gaining the trust of the family means to support them, welcome them, accompany and comfort them. In this respect, it is essential to listen to them and to provide personalised attention.

INNOVATION
Innovation is an attitude of continuous improvement in service provision, which is carried out professionally; the capacity to improve and anticipate; and to be able to adapt to social and cultural diversity. Innovation requires a clear commitment to training employees so that they can develop their skills and foster a more open and communicative society with regard to death.
Constant dialogue with various interested parties is essential in order to anticipate needs and to adequately satisfy them.

Cultura operacional

Grupo Mémora works internationally thanks to the global platform Mémora International. A new concept in the integral management of all funeral services, including international transfers and repatriation of deceased from Spain and Portugal to any country in the world and vice versa. It also has an emergency procedure ready to act in major disasters
The production of more than 20.000 coffins a year, manufactured with the highest technology, and with a strong environmental commitment supplies the demand for Grupo Mémora and other markets.

Política de RRHH

We are as organization spread all through Spain & Portugal.

Our KEY is our CREW.

We need our people to be trained and informed. Employees more engaged, Clients more satisfied

Families have to perceive our brand and quality of service in the same way wherever we are. Memora way!

1. Right people in the right place

2. Train and develop our teams

3. Keep them informed and involved in the business

Reclutamiento

Our aim has been to attract talent from the market and to improve the professionalism in all the company

Management Profile:
Bachelor degree
3 years (minimum) as a manager at hotel industry, logistics or third sector
English mandatory, second language a plus

Sales profiles:
Degree
3 years (minimum) in sales or as a sales manager
English mandatory
Commercial & social skills.

Corporate Profile
Degree (minimum)
2 years in the same job (A&F, HR, purchasing…)
English mandatory.

Operational Profile
High school finished
Good knowledge in English.

Production profile
Engineering degree
English mandatory

Propuesta de valor

Grupo Mémora belongs to 3i, one of the world most important companies of development capital and it is the first group in the Iberian Peninsula in funeral services, funeral homes, crematoriums and cemeteries. In the last years Mémora has won different public bids for the construction and later use of funeral homes, crematoriums and cemeteries.

Dates:

1.200 employees
125 funeral homes
26 crematoriums
23 cemeteries
130 contracting offices
46.000 annual services
41.000 use of our wake rooms
16.000 annual cremations
Turnover: 153 million
Thanks to an important investment effort carried out in the last years, building new facilities and acquisition of other funeral companies, Mémora is present in 21 provinces in Spain.

Grupo Mémora, through Servilusa, is leader also in Portugal, with a market share of 5,5%. Servilusa makes more than 5.500 services and has 300 employees.

Perfiles profesionales de interés

Our aim has been to attract talent from the market and to improve the professionalism in all the company

Management Profile:
Bachelor degree
3 years (minimum) as a manager at hotel industry, logistics or third sector
English mandatory, second language a plus

Sales profiles:
Degree
3 years (minimum) in sales or as a sales manager
English mandatory
Commercial & social skills.

Corporate Profile
Degree (minimum)
2 years in the same job (A&F, HR, purchasing…)
English mandatory.

Operational Profile
High school finished
Good knowledge in English.

Proceso actual de contratación

IT developers
Operational process, hostess, funeral operations
A&F officer
Channel Marketing

Sector
  • ADMINISTRACIÓN PÚBLICA Y ORGANISMOS OFICIALES
  • ASESORÍA LEGAL, FISCAL, CONTABLE, AUDITORÍA
  • AUTOMOCIÓN
  • BELLEZA, SALUD Y DEPORTE
  • COMERCIO
  • CONSULTORÍA DE TECNOLOGÍA
  • GRANDES SUPERFÍCIES
  • HOSTELERÍA Y TURISMO
  • LOGÍSTICA Y TRANSPORTE
  • ONG Y SERVICIOS COMUNITARIOS
  • PUBLICIDAD, MARKETING Y RRPP
  • RECURSOS HUMANOS
  • SANIDAD
  • SERVICIOS DE INGENIERÍA, INSPECCIÓN, CALIDAD Y CERTIFICACIÓN
  • SERVICIOS DE LIMPIEZA Y MANTENIMIENTO
  • SERVICIOS DE TELECOMUNICACIONES
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